Terms & Conditions — Used Cars Oxford Ltd

Used Cars Oxford Ltd

Terms & Conditions

Last updated: 18 August 2026

On this page

  1. About these terms
  2. Our services
  3. Quotes and prices
  4. Booking and confirmation
  5. Your responsibilities
  6. Collection and delivery
  7. Vehicle condition reports
  8. Insurance and liability
  9. Items left in the vehicle
  10. Payment
  11. Cancellation and changes
  12. Damage and claims
  13. Complaints
  14. General
  15. Contact us

1. About these terms

These terms set out the basis on which Used Cars Oxford Ltd ("we", "us", "our") provides vehicle recovery, transport, dealer transfer and related services to you. By asking us to carry out a job — by WhatsApp, phone, email or through the quote form on this website — you agree to these terms.

  • Company: Used Cars Oxford Ltd, registered in England and Wales, company number 15942312
  • Registered address: 54 Pettiwell, Oxford, OX44 9DB, United Kingdom
  • Contact: Erlon@usedcarsoxford.com · +44 7907 532074

If you are booking as a consumer, nothing in these terms removes or limits your statutory rights under the Consumer Rights Act 2015 or other consumer protection law.

2. Our services

We collect, move and deliver cars, vans, 4x4s and light commercial vehicles across the United Kingdom and Ireland, and to parts of Europe by arrangement. Our services include vehicle recovery (including non-runners, immobilised and damaged vehicles), single-vehicle and multi-vehicle transport, dealer-to-dealer stock transfers, home delivery and trade plate delivery.

We may use vetted subcontractors to carry out all or part of a job. Where we do, we remain responsible to you for the service under these terms.

3. Quotes and prices

  • Quotes are based on the information you give us — postcodes, vehicle details, condition and access. If any of that turns out to be materially different on the day, the price may change and we will tell you before proceeding wherever possible.
  • Unless we say otherwise, a quote is valid for 7 days and includes fuel and standard mileage for the route quoted.
  • Additional charges may apply for waiting time beyond the agreed window, failed collections, out-of-hours or short-notice work, congestion, clean air or toll charges, ferry crossings, winching or specialist recovery of a vehicle that was not declared as a non-runner, or a second attendance caused by circumstances outside our control.
  • Prices are in pounds sterling. Where VAT applies it will be shown separately on your invoice.

4. Booking and confirmation

A booking is only confirmed once we have accepted it in writing — a WhatsApp or email confirmation from us is enough. Timings given are estimates made in good faith. Recovery and transport work is affected by traffic, weather, breakdowns and third-party delays, and we cannot guarantee an exact arrival time unless we have agreed a timed slot in writing.

5. Your responsibilities

To let us carry out the job safely and lawfully, you must:

  • be the owner of the vehicle or have the owner's authority to have it moved;
  • give us accurate details of the vehicle, its condition and any fault, including whether it starts, steers, rolls and brakes;
  • tell us in advance about anything that affects loading — lowered suspension, wide body kits, a flat battery, seized brakes, missing wheels, an immobiliser or a locked steering column;
  • make sure safe and legal access is available at both ends, including space for a transporter or recovery vehicle, and any permits, barrier codes or site permissions needed;
  • make sure someone aged 18 or over is present to release or receive the vehicle, or tell us in advance and in writing where keys and documents will be;
  • hand over keys, and any documentation we have agreed to carry;
  • ensure the vehicle contains no more than approximately a quarter tank of fuel where we have asked for that, and that it carries no hazardous, illegal or prohibited goods;
  • make sure the vehicle is insured as required by law while it is in your ownership.

If we arrive and the job cannot proceed because of something within your control — no access, no keys, nobody present, or a vehicle in a materially different condition from that described — a failed collection charge may apply.

6. Collection and delivery

We will collect and deliver at the addresses agreed with you. If the delivery address is unattended, we will only leave the vehicle where you have given us written authority to do so, and risk passes to you once the vehicle is unloaded at that address. If we cannot deliver because nobody is available and no authority has been given, we may return the vehicle to a secure location and charge the reasonable cost of storage and redelivery.

7. Vehicle condition reports

Our driver records the condition of the vehicle at collection and again at delivery, normally with photographs and a written note of existing damage. You or your representative should inspect the vehicle at delivery and record any new damage on the delivery note before signing. Where the vehicle is delivered unattended or is signed for without inspection, our collection and delivery records will be the primary evidence of its condition.

8. Insurance and liability

We hold Goods in Transit, Road Risk and Public Liability insurance covering vehicles in our care from collection to delivery, subject to the terms, limits and excess of the policies in force. Details of cover limits are available on request.

  • We are responsible for loss or damage we cause to your vehicle while it is in our care, up to the limits of our insurance.
  • We are not responsible for pre-existing damage, mechanical or electrical failure not caused by us, wear and tear, corrosion, battery discharge on a stored or non-running vehicle, or damage arising from a defect or condition you did not disclose.
  • We are not responsible for loss caused by events outside our reasonable control, including severe weather, road closures, accidents involving third parties, industrial action, ferry or port disruption, or acts of government.
  • Except where the law does not allow it, we are not liable for indirect or consequential loss, including loss of profit, loss of a sale, hire or replacement vehicle costs, or loss of use.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited.

9. Items left in the vehicle

Vehicles should be moved empty. We do not accept responsibility for personal belongings, tools, documents, aftermarket electronics or other contents left in a vehicle, and our Goods in Transit cover does not extend to them. We cannot carry hazardous, illegal or prohibited items, and we may refuse or abandon a job if we find any.

10. Payment

  • Unless we have agreed account terms with you in writing, payment is due on or before delivery.
  • Trade and dealership accounts are payable within the period stated on the invoice, normally 14 days.
  • We accept bank transfer and the other methods shown on your invoice. We do not store card details.
  • We may charge interest on overdue commercial invoices under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
  • We may exercise a lien over a vehicle in our possession where sums properly due to us remain unpaid.

11. Cancellation and changes

Please tell us as early as you can if you need to cancel or move a booking.

  • More than 24 hours before the agreed collection window: no charge.
  • Less than 24 hours before, or once a driver has been dispatched: a charge of up to 50% of the quoted price may apply to cover the allocated slot and mileage already incurred.
  • Cancellation after the driver has arrived: the full quoted price may apply.
  • We may cancel a booking where the vehicle or site is unsafe, where the job has been misdescribed, or where circumstances outside our control prevent it. In that case we will refund anything you have paid for the cancelled job.

Consumer right to cancel. If you are a consumer and booked away from our premises or at a distance, you normally have 14 days to cancel without giving a reason. If you ask us to start the service within that period, you may be charged for what has already been provided; once the service is fully performed, the right to cancel is lost. To cancel, contact us using the details below.

12. Damage and claims

If you believe a vehicle has been damaged in our care, please tell us as soon as possible and in any event within 48 hours of delivery, with photographs and a description of the damage. Late notification may make a claim harder to assess and could affect our ability to recover under our insurance. We will acknowledge your claim, investigate it against our collection and delivery records, and give you a decision or a progress update within 14 days.

13. Complaints

If something has gone wrong, contact us at Erlon@usedcarsoxford.com or +44 7907 532074. We aim to acknowledge complaints within 2 working days and resolve them within 14 days. If we cannot agree a resolution, either of us may pursue the matter through the courts of England and Wales.

14. General

  • Whole agreement. These terms, together with our written quote and booking confirmation, form the agreement between us.
  • Changes. We may update these terms from time to time. The version published at usedcarsox.uk/terms when you book is the one that applies to that booking.
  • Transfer. You may not transfer your rights under this agreement without our written consent. We may transfer ours to a successor business, and your rights will not be affected.
  • Severance. If any part of these terms is found to be unenforceable, the rest continues to apply.
  • Third parties. Nobody other than you and us has the right to enforce these terms.
  • Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that a consumer resident elsewhere in the UK may bring proceedings in their local courts.
  • Privacy. How we handle your personal information is set out in our Privacy Policy.

15. Contact us